Learn how to build a Case Creation Page Metrics dashboard and a Self-Service and Case Deflection dashboard using the out-of-the-box (OOTB) templates. These dashboards will help you track and benchmark key success metrics about your Coveo implementation.
Track Self-Service Success with Reports and Dashboards
By the end of this course, you will be able to:
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Build dashboards using OOTB templates.
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Articulate the functions of, and information in, the OOTB Self-Service and Case Deflection and Case Creation Page Metrics dashboards.
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Consider other available options for reporting and getting help from your CSM.